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My thoughts about life on the NHS Management Graduate Scheme

@LydiaBenedetta

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Saturday, 6 April 2013

Leading Improvement Through People

I feel like I’ve travelled loads this week, as I went to University Hospital Coventry on Monday to meet some of my colleagues from the graduate programme for our first action learning set;

“Action Learning is a process underpinned by a belief in individual potential: a way of learning from our actions and from what happens to us, and around us, by taking the time to question, understand and reflect…” This process enables us to gain insight, develop as an individual and make informed choices and decisions about how to act in the future (Weinstein 1999).

It was great to get to know some of the other management trainees and discuss our experiences so far. We chatted about how we got to this point in our careers and what our major influences have been. For me, my mum played a big part in showing me passion and commitment in her job as a paediatrician. I’ve also had some really great managers who have shown me the kind of leader that I would like to be.

On Tuesday I went to Manchester for a day of lectures for my masters in service improvement for the module “leading improvement through people”. We talked about what leadership is and the NHS leadership framework. The leadership framework can be seen as so open ended it becomes generic, and also full of clichés such as my current module- how else is improvement going to be achieved if not through people? But overall, I think it is a useful framework for all the components of good leadership.

I would recommend reading some of the Francis report part 2, which is a collection of all the patient stories from the Mid Staffordshire enquiry. With all of the headlines and policy changes, it is still shocking to read the patient stories. We discussed how the leadership quality “acting with integrity” can be lost in an organisation and how this can be prevented.

I have been back in the office for the last part of the week, and I went to an outpatient "Listening into Action" where we discussed improvements that could be made in the BTC. I was pleased to hear that huddles have been recommended- we are enjoying them here in BMEC! I visited Rowley Regis, and I also went to a teaching session for junior doctors about finance. In outpatients we will be reviewing all the clinic templates in order to reduce waiting times and focussing on making sure the 18 weeks outcomes are filled in by the doctors… which will be a challenge!!


First Published on 14/11/12 on the SWBH website

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